Return policy

Mental comfort and customer satisfaction have always been very important for us and Davin Style strives in this direction so that every order reaches customers with favorable conditions. However, dear customers may encounter issues after purchase, in which case after-sales service is considered.

شرایط بازگشت کالا

note: The return of the goods for Ahvaz metropolis is 3 days after the delivery of the goods.

note: The return of the goods for other cities is 7 days after the delivery of the goods.

1. If the purchased product is defective, scratched or torn.
– All Davin Style products are fully checked and verified by experts before being sent, then packed and sent to the customer, but if the product is damaged, scratched and torn, after the approval of the Davin Style expert The product can be returned.

2. If the product purchased is inconsistent with the information on the website in terms of specifications or appearance.
– If the discrepancy is visible (color, model and size) and the product has not been used and is in its original condition, the product can be returned.
– If it is possible to detect the discrepancy only by opening the packaging, the original carton and box of the products must be kept and its loss must be prevented.

3. If the customer abandons her purchase.
– If the order has not been sent yet, the order follow-up unit of Davin Style (phone number 061-3840- extension 226 and 227) should be informed.
In this case, the return of the product after confirmation by the after-sales service expert is only possible if the product is in its original condition (special packaging) and has not been used. Also, if the goods were sold with a gift, the return of the gift is also required. It should be noted that goods that cannot be returned due to their special nature or personal use and due to health issues are excluded from the scope of this clause.
– Please note that any change in the basic conditions of the product will eliminate the possibility of using this service.

4. If the product size is not suitable.
– Only if the size of the product received by the customer is different from the sizing chart on the product page, in the condition that the product is in original and new condition and does not have stains, discoloration, tears, body odor, and has no adhesive. , brand, button and other accessories can be returned.

مراحل بازگشت وجه: 

1. ثبت درخواست اولیه در پنل کاربری
2. بررسی درخواست توسط کارشناسان داوین استایل
3. تماس کارشناس مربوطه با شماره درج شده در فرم درخواست
4. اعلام شرایط بازگشت کالا توسط کارشناس داوین استایل

در صورت وجود هرگونه سوال٬ لطفا با اطلاعات تماس زیر ارتباط برقرار کنید.